Refund policy
Returns & Exchanges
Exchange Policy
We understand that sizing can be difficult when purchasing jewellery online. We offer exchanges for sizing and style within 14 days of delivery, subject to the following conditions:
- Items must be unworn, in original condition, and in original packaging
- Proof of purchase is required
- Personalised, engraved, or custom-made items cannot be exchanged
- Exchange requests must be initiated by contacting us within 14 days of receiving your order
Change of Mind
Due to the nature of the luxury items we sell, we do not offer refunds or returns for change of mind. We encourage you to contact us before purchasing if you have any questions about sizing, style, or suitability.
Faulty or Damaged Items
In the rare event that you receive a faulty or damaged item, please contact us immediately. We will arrange for inspection and, where appropriate, repair, replacement, or refund in accordance with Australian Consumer Law.
To initiate an exchange: Please contact us at assistance@vendome.com.au within 14 days of receiving your order, including your order number and reason for exchange.
Cancellations
If you need to cancel your order, please contact us as soon as possible. Cancellation requests are handled on a case-by-case basis.
- Orders that have not yet been dispatched may be cancelled upon request
- Once an order has been dispatched, it cannot be cancelled
- Custom or personalised orders cannot be cancelled once production has commenced
To request a cancellation, please email assistance@vendome.com.au with your order number.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law or any other applicable consumer protection legislation.
Have questions about your order or our policies? assistance@vendome.com.au | (02) 8069 2316